KYC troubleshooting

How to maximize your chances of passing KYC for the Entity Launchpad

	Do	Don’t
Selecting an Identity Document	Use a passport, government-issued photo ID, or national identity card Use a valid ID document Use a document with a Machine-Readable Zone (MRZ). This is two lines of characters that are usually at the bottom of an ID document	Use a school ID, medical ID, temporary (paper) ID, residence permit, public services card, or military ID Use an expired ID document Use a document without an MRZ code
Entering Personal Information	Make sure you provide the exact name as in your ID document If your ID document includes additional first names or a middle name next to your first name, include all names	Provide a slightly different name than in your ID document Not include all names next to your first name in your ID document
Taking Photos of Your ID	Use the latest Google Chrome browser Take photos in a well-lit area Use a plain background	Use an outdated browser Take photos that are too dark or have glare Use a cluttered or uneven background
Taking Photos of Your Self	Face the camera directly with your shoulders and top of head visible Take photos in indirect light Wear glasses only if you have them in your ID photo	Face the camera directly with your shoulders and top of head visible Take photos in a setting that is too dark or bright Wear sunglasses, hats, or glasses if you aren’t wearing them in your ID photo
Submitting Proof of Address	Make sure your address is visible on the submitted document Use a real utility bill or bank statement Provide information in the document matches your ID Use a document that is no older than 3 months before the submission date	Submit a document without a visible address Use an invalid document Provide information that does not match your ID Use a document older than 3 months before the submission date
Waiting for Approval	Allow for 7 days for Entity to process your KYC application If you submitted incorrect information, wait for the system to reject you and try again	E-mail the team or KYC provider before 7 days have elapsed Attempt to change your information during the review process
Re-Submitting Your Application	Carefully read the feedback under reasons given Re-read the instructions and this troubleshooting guide in their entirety Use the same wallet and email address as your first attempt	Submit another application with the same errors as your prior attempts Ignore documentation and guidelines Use a different wallet and email address

Since Entity is a fully-compliant platform, KYC is mandatory for the Launchpad.